Streamline Your Customer Support With Our Centralized System
Integrate with popular platforms for a comprehensive support solution.
Centralize customer support with ticket management and email integration
How It Works
Top Features
Omnichannel Communication
Save time, improve lead conversion and manage multiple conversations from one interface
Chat Management
Communicate with your customers on the channels they love and trust.
Convert support queries into sales opportunities and improve workflows with embedded automation tools
Customer Satisfaction
Communicate with your customers on the channels they love and trust
Revenue
Convert support queries into sales opportunities and improve workflows with embedded automation tools
Easy Administration
Less micromanaging, more data-driven insights
Simple Dashboards
Manage all your channels, conversations and agents from a single admin dashboard.
Knowledge Base
Create articles for your agents so they can quickly and easily resolve customer queries
User Management
Manage your agents and build customer profiles within the same interface
Build Customer Loyalty
Omnichannel
Shoppers have a 30% higher lifetime value than those who shop using only one channel – Harvard Business Review
Meet Your Customers Where They Are
40% of customers say that they won’t do business with companies if they can’t use their preferred channels – Salesforce
Turn Detractors Into Loyal Shoppers
89% of consumers are more likely to make another purchase after a positive customer service experience – Salesforce
Channels
Messenger
Read, manage and reply to all messages sent to your Facebook pages and Instagram accounts directly from Support Desk Africa
Tickets
Provide multi-agent support to your customers through a ticket area, enabled with live chat
Communicate with your customers on the world’s most popular messaging app. Integrate your WhatsApp Business account directly from Support Desk Africa
Telegram
Connect your Telegram bot to Support Desk Africa and manage your sales and support requests from a single dashboard
Setting The Standard for Customer Service Excellence
“Support Desk Africa has transformed our customer service experience. The system is user-friendly, efficient, and has significantly improved our response times. Highly recommend!”
FAQ
Register
How to register and login
- Open your web browser and navigate to https://console.supportdesk.africa/account/?login
- Complete the registration
- Login to the Platform using the details you just registered
Getting Started
How to Get Started?
Support Desk Africa provides a seamless chat experience across multiple popular messaging platforms. However, each of these platforms have specific integration requirements. Once you register an account, you will have access to our comprehensive support guides. However, our team is available to assist with any setup or support related queries. We also offer a setup service at an additional fee where we manage the integration of your selected messaging applications. Please reach out to us at info@supportdesk.africa for more information.
Integrating WhatsApp for Business
What are the pre-requisites to integrate WhatsApp For Business successfully?
You can only use the WhatsApp API with Support Desk if you have a WhatsApp For Business Number AND a META Business Account for your business. Your WhatsApp For Business Account needs to be linked to your META Business Account.
Cost
How much will it cost?
Access to our platform is Free on our Free plan, which is available for a limited time. We cover the cost of integration and platform management but do not cover the cost of sending messages and conversations within your selected platforms.
Currently Telegram, Messenger and Tickets do not charge for sending messages on their platforms, however WhatsApp does, via conversation-based pricing. The messenger platform/conversation fees may change in future. We are not responsible for any additional costs incurred as a result of any change to their messaging fee structure.
For more information on WhatsApp API pricing, see WhatsApp Business platform pricing.